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Return and Refund Policy
At Aira Sports, we aim to provide products that meet your needs and expectations. If you are not satisfied with your purchase or need to make a return, please review our policy below.
1. Return Policy
Eligibility for Returns:
- Returns are accepted within 14 days from the date you receive your order.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
How to Request a Return:
- Contact us at sales@airasports.com with your order number and reason for the return.
- Our team will provide you with instructions on how to return the item.
Return Shipping:
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective item, wrong item sent).
2. Refund Policy
Processing Refunds:
- Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
- Refunds will be processed within 7-10 business days from the date we receive the item.
- The refund will be issued to the original payment method used for the purchase.
Non-Refundable Items:
- Custom-made or personalized items are non-refundable.
- Items not returned in their original condition, damaged, or missing parts are not eligible for a refund.
3. Exchanges
Eligibility for Exchanges:
- Exchanges are subject to product availability. If you wish to exchange an item, please contact us at sales@airasports.com to discuss available options.
How to Request an Exchange:
- Follow the same procedure as for returns. Once we receive the returned item, we will process the exchange and send you the new item.
3. Exchanges
Eligibility for Exchanges:
- Exchanges are subject to product availability. If you wish to exchange an item, please contact us at sales@airasports.com to discuss available options.
How to Request an Exchange:
- Follow the same procedure as for returns. Once we receive the returned item, we will process the exchange and send you the new item.
Contact Us:
If you have any questions regarding this Privacy Policy or your personal data, feel free to contact us:
Representative office: New York bronx 1261 leland av USA
Address: Nizam Pura, Punjab 51310, Sialkot, Pakistan
Phone: +1 347-220-5310
Phone: +92 332 861 1014
Email: sales@airasportswear.com
